For over 60 years Hoffmaster's Marina has been a large family of valued customers, employees, and suppliers.
Our Mission
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Dealer Certification Program
At Hoffmaster’s, we embrace the certification system. We feel that an independent certification reassures the consumer that we are focused on continuing improvement and realize that we must strive to reach the unattainable but worthwhile goal of 100% customer satisfaction. Discover Boating’s Marine Industry Dealer Certification program is designed with the consumer in mind. It is a voluntary program costing a dealer roughly $2,500 each year to obtain. The guidelines involve operations, facilities, processes and customer/employee satisfaction. Recertification is annual.
The process begins with an employee satisfaction survey. These reviews are followed up with a site visit from a 5 Star representative who reviews process maps created by the dealership that are designed to ensure a smooth workflow and customer-centric focus. They are unique to each dealership.
To learn more about this program visit the Discover Boating website at
http://www.discoverboating.com.
SALES
Joe Hoffmaster, Sales Manager, General Manager, New Boats Sales Specialist
M-W & F: 8 AM–4 PM and Sat 10 AM–4 PM
joe@hoffmasters.com
Tracey Crowell, Sales Specialist,
Parts Manager
M-T & Th-F: 9:30 AM–4:30 PM and
Sat: 10 AM–4 PM
tracey@hoffmasters.com
BILLING
Randi DeSanto, Business Manager, Billing, and F&I
M-F: 8:30 AM–4 PM
randi@hoffmasters.com
SERVICE
Art Turner III, Service Manager
M-F: 8:30 AM–4 PM
service@hoffmasters.com
PARTS
Tori Crowell , Parts Associate
M-F: 8:30 AM–4:30 PM
Copyright © 2021 Hoffmaster's Marina - All Rights Reserved.