FAQ #1: Yard Service Policy
Our biggest problems in the yard are communications-related therefore, we have devised the yard policy below. To submit a work order:
Please don't give verbal work requests to our mechanics as that has led to problems in the past. Be sure to note if you believe a problem might be insurance related or if you need an estimate. If an estimate is given, we guarantee the job will not exceed the estimate by more than 10%.
Be advised that in the middle of the season we prioritize our work as follows: (1) boat deliveries and (2) problems that keep a person from being able to go for a ride. If your engine won't run—you go to the head of the line. If your hour meter stopped working you may have to wait awhile.
Other notes: If you have small items, please save them up until we have an additional reason to be on the boat (i.e. break-in check, winterization, etc.) Should you have a problem while away from the our marina, try to call us before you have someone else work on your boat. This will help to ensure warranty approval and will also help us to take an active part in ensuring that you get the proper repair.
There should be a note left on the boat or you will be called by the mechanic—depending on the information that needs to be told to you. If not, please let us know so we may serve you better.
FAQ #2: Spring Commissioning
To make your boat is ready in the spring here are the most important things to remember:
FAQ #3: Winterization
FAQ #4: Hurricane Preparation
Hurricanes typically affect our area during August and September. Preparation for storms involves moving boats off the ends of piers, moving tall boats out from under covered piers, lowering bimini tops and radio antennas, moving loose items off of the piers and shoreline, and tying boats differently than normal. We track storms from the time they are about half way across the Atlantic. Except in the case of a storm passing directly over us, direct wind damage is not a big issue—high water is what we watch for. As every Hoffmaster’s boater knows, the Chesapeake Bay runs north to south. North and westerly winds create lower than normal tides, easterly winds create higher than normal tides. These winds—coupled with moon phase—tell us what kind of water to expect. However, until a surge is predicted by NOAA and we know both the storm track and when and where the storm will cross the Virginia/North Carolina border, we can’t really know what’s going to happen. That’s why when you call us two days before the storm we are vague. Here’s what you can do:
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